Access Alto have delivered enterprise-level hosting services to businesses of all sizes around the world since 2010 and continue to serve a growing base of customers. They rely heavily on our 100% up time guarantee, unbeatable level of customer service through our award-winning Support Heroes, and global reach with 6 datacentres across 5 regions in Europe, US, and Asia.
More recently, Access Alto was acquired by the Access Group to support the ongoing growth of delivering cloud hosting solutions that help businesses thrive. We integrate the industry's best technology to offer you best of breed cloud hosting solutions, all backed by our award-winning Support Heroes.
We offer expertise, flexibility, responsiveness and transparency in every call with one-to-one interactions, 24/7, 365 days a year. Our heroes are high skilled engineers too, with VMware certification and a strong pedigree in networking, infrastructure and systems administration. We love helping you and we’re equipped to do just that. So when you call StratoGen, you’ll speak to someone who not only understands you, but will actively help solve your problem too.
Whichever products you choose, our 100% uptime SLA guarantees your service will be available 100% of the time, or your money back. And if we were ever to make a mistake, we would reimburse you immediately – probably before you had time to ask. That’s our promise.
Along with your personal account manager, StratoGen will assign you a TAM. They will be your first point of contact for technical resources, able to put you in touch with the right in-house technical staff, and to ensure that any technical queries are followed through to completion. Working in this way we become an extension of your team, not just another service provider.
StratoGen own and operate VMware cloud platforms in datacenters across the Europe, US and Asia. Your infrastructure will be located in one of our tier 3 facilities which have full ISO27001/SSAE-16 certification. ISO27001 is the internationally recognised auditing standard for the management of information security, and is your assurance that StratoGen has the controls and safeguards in place to meet the highest security standards for your valuable data.
With redundant multi-gigabit capacity, 24/7 network operations centre, and infrastructure across the UK and US, the StratoGen network is built for serious Internet operations. Once you are connected to the StratoGen network, you are guaranteed to stay connected.
To keep your business running smoothly, our staff have one mission: to serve you, our customer, and in doing so, to exceed your expectations. To make sure they can accomplish that mission for you, StratoGen has stringent requirements for employee certifications and invests continually in ongoing training for them. All our staff are guided by specific processes, procedures and methodologies, generally regarded by the hosting industry as “best practices”.
Talkin' Cloud Top 100 Cloud Service Providers 2015