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Science Logic EM7 Server Monitoring, By Walker Rowe, Guest Blogger, Computer Technology Writer

Wednesday 28 May 2014 13:40 : Kat McClure

Science Logic has several cloud-based performance and operational monitoring products.  Here we are going to look at their server monitoring product.  They also have monitoring tools for services, applications, and networks.

Their EM7 tool has handsome, easy-to-understand dashboards and an interface that lets you configure different metrics and alerts and generate reports without much difficulty.  The system automatically discovers the physical and virtual machines in your environment and populates its repository with that.  It works with the most important operating systems, the leading hardware inventory and monitoring products, and with the major hypervisor vendors.

Automated Discovery

Monitoring products are almost a commodity, as they all basically measure the same metrics.  So what makes one product different from another is its set of features; how easy it is to create your own queries, reports, and dashboards; integration with other products, and the variety of operating systems it supports.  

Science Logic works with these systems, hypervisors, and protocols to gather data (plus a few more);

The product scans physical and virtual devices found during device discovery and builds an inventory of software and hardware including Windows service packs and hotfixes. They call this Dynamic Component Mapping.

The system gathers OS metrics that can be displayed on custom-made or out-of-the-box dashboards and even those built by other Science Logic customers.  These dashboards include this short list and more:

EM7 works with Linux, Windows, Apple Mac, IBM z/OS, Novell Netware, and different versions of Unix.

It can integrate with your ticketing system to create support tickets when metrics are outside establish norms.

Integration with third-Party Inventory and Monitoring Tools

When you connect to a new system, the system proposes a monitoring template based upon the type of application or system that you are connecting to.  For example, if you are connecting to IBM Director, the system builds a template based on the functions provided by IBM Director, whose long list of metrics we have shorted to this:

chassis, serial number, operating system, CPU model, CPU socket number, CPU speed, PCI board name, PCI slot, PCI slot speed, PCI slot width, total physical memory, front side bus Speed, fan and temperature information, power supply condition and location, storage information like RAID type, disk controller, and a host of more physical hardware metrics

There are similar features with HP Insight and Dell OpenManage, which are also hardware inventory and monitoring tools for the data center.

Virtualization Monitoring

EM7 provides component and end-to-end monitoring in a hypervisor environment. End-to-end means monitoring from the end-user point of view by monitoring application latency across the whole of the application and not just individual components.   The system discovers relationships between components and then builds its model based on that.  This way the user can trace a transaction from storage, across the application server, to the web server, and across the network.

The system also allows the administrator to define which services and devices are assigned to which application and groups, providing a manual way to map out the application.

EM7 traces transaction elapsed time end-to-end but not all the granular details.  Doing the second part of that is a technical challenge not really addressed completely by any monitoring product I have seen.  That would involve matching up the GET or POST all the way to the SELECT, INSERT, or DELETE in an application, and with so many abstracted layers and shared services, one would probably have to give up on that and turn back to component monitoring to make sure all of that is working well.

Create Custom Dashboards

You create dashboards by choosing among template or looking in the pool of dashboards create by other Science Logic customers who have shared those.

 Here we pick CPU usage by machine:

 

You can then click on that add a time series graph to the right.  That, of course, shows CPU usage over time.

 

Solving Virtualization Challenges

How does all of this fit together? In a whitepaper “Solving Virtualization Challenges,” Science Logic discusses some of the technical challenges of maintaining an application in the cloud and how their product can take away some of the burden of that and improve productivity.

They say that EM7 is a compressive cross-vendor set of tools that does more than one individual tool, like VMware VCenter can do, since that is focused on just one aspect of your infrastructure. Well, yes, that is what we would expect a monitoring product to do, which is to work across platforms and systems. I told you earlier it was tough for performance monitoring marketing people to differentiate themselves; so we try to do that there.

To illustrate the importance of the wide-angle view, Science Logic points out that their monitoring tool keeps on working when VCenter is down, since it monitors the physical device and the storage and not just the virtual machines. When VCenter comes back online, it returns to feeding those metrics to EM7. That’s good to note.

Science Logic in their white paper has coined a new phrase “correlate performance and availability,” which is a succinct and accurate way of expressing what one tries to achieve with performance monitoring.  I think I will use that phrase again.

Here is one of the EM7 screen.  It shows a nice feature which the ability to create thresholds based on the standard deviation rather than a fixed value.  This is what Analytics is all about, which is to use statistics to make informed decisions.  Plugging in one fix value for a threshold, like 65% cpu usage, would create alarms on events that are not statistically significant.  The standard deviation is a measurement of the variation from the average, so it is more in keeping with the analytical approach to measuring that.

Science Logic says their software also helps prevent “VM sprawl:” that is the cloud-equvilant to “server proliferation” which is the tendency to proliferate too many underutilized virtual machines.  Tools have made them easy to create with just a few mouse clicks with your cloud service provider.  But that also runs up your subscription feeds with your vendor.  The ability to measure utilization across the application should help minimize overkill.

What else can it do? Science Logic illustrates how their product can find memory leaks.   Just to review, a memory leak is a coding issue in the C or C++ program whereby a running program keeps consuming more memory, because it is not freeing up variables when they go out of scope.  Eventually that will cause problems for the whole machine.  Java and other interpreted languages do not have this problem. Science Logic says EM7 has a “view into the application stack.”  They says this lets the virtual machine report on how much memory each process is consuming, thus allowing the administrator to find the program with the issue.  I am not sure why they highlight this in their whitepaper, as any monitoring tool is going to give you that as it is a basic OS metric.  Again what is important is now how the vendor tries to differentiate themselves from the others but the presentation layer and the flexibility to work with that.  EM7 performs well on both fronts.

VMware VCenter creates 500 different alerts.  EM7 lets you group these by importance and then rank them by escalation priority.  This helps ignore what is not important and focus on what is.
Overall we can say that EM7 is a solid product, with a large customer base, with the ability of customers to contribute the dashboards they have created to the user community. It supports most of what is out there and is intuitively easy-to-understand and configure and integrates nicely into a cloud environment.

StratoGen
At StratoGen we use EM7 for our customers, plus we use it for ourselves. We use it to monitor your environment and notify you about alerts and make suggestions for changes to boost your application’s performance.  Also, our licenses with Science Logic let you sit in the driver’s seat and take control of the monitoring tool and modify it as you need.  Either way, EM7 keeps your internal and external customers happy by helping you keep your application running well.

http://www.stratogen.net/products/vmware-hosting-private-cloud.html

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