At Access Alto, we've got a fresh approach to support that we believe is the best in the industry
We attract experienced, qualified engineers with good communication skills to our headquarters in the UK and US, and then continue to train them to the highest levels. We won't filter your calls or emails with unqualified 1st line staff or call centre gatekeepers.
Our team are available 24 hours a day and the end result is exceptional support that we know you will love. Put us to the test now by calling our Support Heroes to see how we can help.
Frustrated by automated menus when you call? Tired of making a myriad of support calls and getting nowhere? Annoyed with scripted answers made by unknowledgeable staff ? At Access Alto, we have a passionate team of Support Heroes to help save your day.
Another pioneering feature is our technical account managers. Along with your personal account manager, Access Alto assign a TAM to make sure you always have a named technical contact within the organisation. They will be your first point of contact for technical resources, able to put you in touch with the right in-house technical staff, and to ensure that any technical queries are followed through to completion.
Expect to get straight through to qualified IT pro's obsessed with solving your problems, fast. We nurture the best technical talent so you get the best know-how. It's a huge difference between us and the competition.
If you're not happy, we're not happy. That's why we offer a no quibble 30 day money back guarantee. If you are less than delighted with the service we offer in the first 30 days for any reason, you can cancel and receive a full refund on your hosting fees. There will be no questions asked other than what we can do better next time.
Access Alto is a lead provider of VMware cloud with a global presence of 7 data centers located in 5 regions across USA, Europe and APAC.
It's not just about saving money, as we don't mind paying a bit more for quality, but with StratoGen we get the best of both worlds – tremendous support and good value for money.
Paul Gibbs, Head of Support